- Who can I contact to inquire about an online order?
Please email email@example.com or call +1 (416) 710 1299 if you have any questions regarding online orders.
- Will my credit card be charged immediately?
Yes, your credit card will be charged immediately because of changing policies with credit card and payment providers. We charge your payment method at the time of purchase to prevents the authorization from expiring and to ensure that we can get your order shipped as soon as possible. If you have any questions or concerns with the way we handle your order or payment, please contact us at firstname.lastname@example.org or call +1 (416) 710 1299.
- How will I know if my order has been shipped?
You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations, or in separate boxes) you will receive tracking numbers for each portion of your order. Please note that multi-piece shipments may arrive on different days, or with different couriers. Please refer to our Shipping Policy.
- What if I need to change my order?
Order changes must be received within the same day of placement of the original order. Changes or requests made after the date of placement may not be accepted. If your order has already been shipped, you will need to refer to our Return Policies. Please send all order changes or requests to: email@example.com or call +1 (416) 710 1299
- What if I want to cancel my order?
You are able to cancel an item that you have ordered that has not yet been shipped. With our commitment to ship in-stock items as quickly as possible, we ask to have the cancellation request within the same date of placing the order. Please send cancellation requests to firstname.lastname@example.org or call +1 (416) 710 1299.
- What if I want to return my order?
Once you have received your order, you may return it to us for a refund. Please note that final sale items are not eligible for returns or credits. For return instructions, please refer to our Returns & Exchanges policy. You have 14 days to return unused items in original condition with your receipt and original packaging. This starts from the date that is stated on the order receipt for in-store purchases, and the date of delivery on the tracking for online orders. Shipping charges and Route Shipping Insurance fees are non-refundable.
- Do you offer free in-store pick up?
Yes! In-store pick up is available. When you are at checkout, choose pick up in-store. After your order is place and confirmed, you will receive a second email alerting you that your order is ready for pickup or we will call you. For store location and hours please see our Homepage.
- What are Final Sales Items?