You have 14 days to return or exchange unused items in original condition with receipt and original packaging for a refund in the form of the original tender. Please note for online purchases the 14 days starts from the date that the package shows delivered.
Upon receiving your return, Bunny + Munnie Kids' Boutique will inspect the item to make sure it is in resalable condition before issuing a refund or exchange. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
For safety, health & hygienic reasons, some products are final sale.
These products include, but are not limited to:
- Breast pumps & accessories
- Personal care products & Bathing accessories
- Skin care products, toothbrushes & toothpaste once opened
- Teethers, Nipples & Pacifiers, once opened
- Safety gates once opened
- Special Order & Pre-Order Items
- Clearance items
- Gift Cards
- Bed sheets & Pillows once opened
Clearance items are FINAL SALE.
All items labelled "clearance" are final sale and cannot be returned or exchanged for store credit.
*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.
Special Orders & Pre-Orders
All special order, pre-order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; Bunny + Munnie is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.
With our commitment to process online orders quickly, cancellation requests must be submitted within the same day of the placement of the order.
Please contact us at +1 416 710 1299 or firstname.lastname@example.org with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.
Bunny + Munnie reserves all rights for final explanation.