Returns & Exchanges

Return Policy

You have 14 days to return or exchange unused items in their original condition, with the receipt and original packaging, for a refund in the original form of payment. For online orders, the 14-day return period begins from the date the package is marked as delivered. If you choose to return the item by shipping, the return shipping cost will be your responsibility. 

Once we receive your return, Bunny + Munnie Kids' Boutique will inspect the item to ensure it is in resalable condition before processing a refund or exchange. Items must be returned in their original packaging with the product tags still attached. If the item is not in its original condition, packaging, or is no longer resalable, restocking fees may be applied to your refund. If approved, your refund will be processed within 5 business days. Please note, items that have been opened or assembled are not eligible for return.

Exchanges are treated as a new order. We will issue a credit for the returned items and charge you for the new order. Please note that this process may not always be sequential.

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

  • Breast pumps & accessories
  • Personal care products & Bathing accessories
  • Skin care products, toothbrushes & toothpaste once opened
  • Teethers, Nipples & Pacifiers, once opened
  • Safety gates once opened
  • Potties
  • Special Order & Pre-Order Items
  • Clearance items
  • Gift Cards
  • Bed sheets & Pillows once opened
  • Jellycat Baby Collection (Comforter, Soother, Blankie, Rattle, Musical Pull)
  • Furniture

Clearance items are FINAL SALE.

All items labelled "clearance" are final sale and cannot be returned or exchanged for store credit.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

 

Special Orders & Pre-Orders

All special order, pre-order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; Bunny + Munnie is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.

 

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within the same day of the placement of the order.

Please contact us at +1 416 710 1299 or info@bunnyandmunnie.com with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.

 

Bunny + Munnie reserves all rights for final explanation.